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Volusion Ecommerce Support Fails
4 Comments | Posted by in volusion, volusion ecommerce, volusion websites
I am on my fourth ecommerce website with Volusion and all was going well until I discovered that if there is a bug in the Volusion infrastructure, your support needs and a timely solution gets flushed down the toilet.
The first three websites we referred and coordinated with Volusion were less complex. The Volusion creative and technical support team did well on these tasks. This experience was completely the opposite and a strong warning to anyone with time sensitive or mission critical ecommerce websites. If you don’t need to be functional and can stand a few weeks of downtime, then Volusion will suffice.
But if you have a complex project, find a bug in the Volusion system, or need to conduct sales every day you may be screwed. Case in point, we were ready to go live with a Honda car parts website three weeks ago when we found that their platform ”search” control did not work on a list of items in a category listing page.
We submitted a ticket, and had placed follow-up calls and every time we got the same unacceptable answer. The summary was “We have submitted a ticket to programming and we have not heard back from them.” This is a great answer when your client is screaming in your ear and wants to go live!
Volusion Website Support
So I decided to create an escalation support ticket to describe that my client, who wanted to capture some of the December sales traffic, was getting impatient. I needed an ETA on when their bug would be fixed; I was clear on the urgency. I explained that we had done our part and now were being held back by a bug in the Volusion base product.
So the technical support representative told me to send an email to Raymond Black, which I did. I attempted to convey the urgency of my case and that two weeks had gone by without a resolution. Here is the response to my escalation email that asked for a date that the bug would be fixed so I could advise my client when we could go live:
Hello Brian,
I have not yet been provided with any updates from our development team on this issue. All bug reports submitted to the development team are subject to review and prioritized by the Project Manager. The Project Manager then assigns the bug to a developer and an estimated time frame is supplied to the Project Manager by the developer. As soon as any updates are posted to the bug report, I will be notified and can provide those updates to you. Until such time, all I can counsel is patience until the issue is updated.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Volusion!
Tells us how we’re doing: http://customercare.volusion.com/review
Raymond Black
Volusion Support
800-646-3517
Pissed Clients
Try explaining to your customer that has spent thousands of dollars in data formatting and setup that we can’t go live becuase the ecommerce platform you recommended has bugs. Then try to explain that for the past two weeks we have not been able to get a clear timeline for the problem to get fixed.
This is so bad I had to hold back my full emotions on this post. It seems that Volusion is treating their own bug with shameless low prioritization. I just don’t get it.
Are you ready to test drive the all new 2010 Acura ZDX in New Jersey at Park Avenue Acura? The new body styling and features of the ZDX are very compelling. Our friends at Park Avenue Acura have a great selection of cars to serve Acura customers in New Jersey and New York City.
If you would like to get behind the wheel of a 2010 ZDX, call Park Avenue Acura today at: (201) 587-9001. We just love the look of this car.
2010 Acura ZDX
The ZDX defiantly blurs the line between modern luxury and flexible utility. In addition to a powerful 300-hp, 3.7-liter, VTEC® V-6 engine, Super Handling All-Wheel Drive™ (SH-AWD®), and signature technologies such as AcuraLink Real-Time Traffic and Weather™13, it offers new features like the available Integrated Dynamics System and blind spot information system that define the next era of Acura innovation.
Here are some highlights:
- 300-hp, 3.7-liter, VTEC® V-6 engine
- Super Handling All-Wheel Drive™
Though it has the same all-weather attributes of conventional all-wheel drive, Acura developed its revolutionary Super Handling All-Wheel Drive™ (SH-AWD®) system to enhance high-performance dry-road handling. The result is enhanced high-performance cornering that simply can’t be matched by front, rear, or conventional all-wheel drive systems.
- The system continuously determines the optimal level of power distribution between the front and rear wheels, and also between the rear wheels.
- Power distribution is based on an analysis of wheel speed, steering angle, lateral G-force and yaw rate.
- The system reduces understeer and increases stability by turning the outside rear wheel slightly faster than the rest of the wheels, rotating the vehicle through the turn
- Available AcuraLink Real-Time Traffic and Weather™
Though it has the same all-weather attributes of conventional all-wheel drive, Acura developed its revolutionary Super Handling All-Wheel Drive™ (SH-AWD®) system to enhance high-performance dry-road handling. The result is enhanced high-performance cornering that simply can’t be matched by front, rear, or conventional all-wheel drive systems.
- The system continuously determines the optimal level of power distribution between the front and rear wheels, and also between the rear wheels.
- Power distribution is based on an analysis of wheel speed, steering angle, lateral G-force and yaw rate.
- The system reduces understeer and increases stability by turning the outside rear wheel slightly faster than the rest of the wheels, rotating the vehicle through the turn.
- Available Integrated Dynamics System
- Available blind spot information system
Park Avenue Acura
You can visit the sales professionals at Park Avenue Acura located at:
171 New Jersey 17
Rochelle Park, NJ 07662
(201) 587-9001.
14
Automotive Social Media Content Management
0 Comments | Posted by in social media content, social media management
If we can agree that great social media websites provide value for their members, how can car dealers provide value, on a consistent basis, on their social media websites like Facebook, Twitter and Ning. I am coming to the conclusion that it is a joint partnership between the dealership and an outside content management consulting service.
If you have ever read an OEM press release, it is NOT written for the average consumer. If a dealer automatically inserts posts from the manufacturer’s RSS feed on their website, they are likely to fail. OEM press releases have too much CYA wording to be of interest to the average consumer.
In addition to OEM press releases, news articles from third party review websites like JD Powers and Consumer Reports are often verbose an need editing. Editing outside content is the perfect job for an Internet Marketing firm because when done properly, car dealers social media websites can be filled with the latest news from their brand(s) that they carry.
The Pasch Consulting Group offers a consultative approach to social media so that together, PCG and their clients, can achieve their Internet Marketing goals.
Hiring an Inside Specialist
Car dealership staff need to “step up to the plate” when interaction with their customers is needed. Who can best speak for the dealership better than a trusted employee. That’s why Facebook and Twitter should not be a 100% outsourced management task.
If a recent car buyer sends the dealer a thank you on Facebook, the dealership needs to respond and leverage that praise. Customer interaction tasks are BEST done from competent dealership employees. If your staff needs training, get that scheduled.
The combination of outside content specialists and inside consumer communication staff can make social media portals turn into the best lead generation websites in their control.
9
2009 Challenger Wins Consumer Satisfaction Award
1 Comment | Posted by in rairdon dodge, seattle dodge
According to a recent poll the 2009 Dodge Challenger was recently place at the top of Consumer Reports “Predicted Owner Satisfaction Survey” according to CNN Money.
Chrysler’s 2009 retro styled Challenger muscle car, is the car best loved by its owners according to the CR survey. The Challenger is one of the many former muscle cars in recent years that manufacturers took and modernized its design.
In the past five years redesigns of the Ford Mustang and Chevy Camaro have pleased muscle car fans of the 60’s and 70’s. According Jon Sherrell, Ecommerce Director from Rairdon Dodge in Seattle, the Challenger has been one of their top sellers in the Dodge line.
“Washinton Dodge owners love the Challenger’s new look, features and improved safety. Having an original Challenger in mint condition is not in every one’s budget. The 2009 Challenger has all the horsepower and responsiveness to please former Challenger owners who have fond memories of their high school ride.”
The Ford Fusion Hybrid was second place in the survey this year. The Toyota Prius dropped to 5th place in the rankings behind the Chevrolet Corvette and Porche 911.
Accord to CNN’s article “The survey which asks car owners “considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?” tends to favor vehicles that people purchase for design, driving performance, or other emotional reasons rather than to simply fill practical needs.”
You can read the full story at: CNN Money and you can see the full selection of Dodge Challenger’s by visiting www.rairdon.com .
The Pasch Consulting Group has joined with Charles Komar & Sons to help raise $1 million dollars for Juvenile Diabetes Research Foundation. PCG created the PjsForTheCure.org website and has been helping with the online marketing campaign.
Last night, Charles and Liz Komar were on Geraldo Rivera’s TV show modeling the pajamas along with Liz Claman and Geraldo’s wife and daughter. Take a minute the watch the video. Please consider passing the word about the great project. Visit www.pjsforthecure.org to order a set of pajamas today.
